Delivery and returns · Belper Designs

Standard delivery charges

Standard mainland UK delivery is free when the product value of your order is over £250. Orders under £250 normally carry a £15 delivery charge.

Additional charges may apply to remote locations, offshore addresses, timed or weekend services, unusually large items and other specialist deliveries. Any applicable charge will be shown at checkout or confirmed with you before the order is accepted.

Delivery times

Where a product is shown as in stock, the best available delivery information will appear on the product page, in your basket or during checkout. Public online orders are normally dispatched within seven working days of the order being placed.

Dates and time windows are estimates until they have been confirmed. Bank holidays, stock changes, access restrictions, severe weather and events outside our reasonable control can affect delivery.

How your order will arrive

Belper Designs Limited may arrange delivery using an approved supplier, a specialist bathroom-delivery service or a recognised parcel carrier. Small items may arrive by courier, while bulky or fragile products may require a larger vehicle and a pre-arranged delivery window.

We will use the contact details supplied with your order to provide delivery updates. Please make sure your telephone number, email address and delivery address are correct.

Preparing for delivery

An adult should be present to accept the goods. Please make sure there is safe and reasonable access to the delivery address and tell us in advance about restricted roads, parking limits, stairs or other access difficulties.

Inspect the packaging and products as soon as possible. Keep all packaging until every item has been checked, and do not install a product that appears damaged, incomplete or incorrect.

Missed deliveries

If an agreed delivery is attempted and nobody is available to receive it, a re-delivery charge may apply. The usual supplier re-delivery charge is £30, although the actual charge can vary if a specialist vehicle or carrier is required.

Collection and responsibility

Collection is available only where Belper Designs Limited has confirmed it with you in advance. Do not travel to a warehouse or collection point without written confirmation of the location and collection time.

The products become your responsibility when they are delivered to the address you provided, or when they are collected by you or a carrier arranged by you. Ownership passes once full payment has been received.

Our 21-day returns policy

You may ask to return an unwanted product within 21 days of receiving it. To qualify, the product must be unused, uninstalled, unaltered, complete and in its original packaging, with both the product and packaging in a condition suitable for resale.

This policy does not replace or limit any cancellation or consumer rights you have by law.

Your legal right to cancel

If you are buying as a consumer, you will normally have 14 days from the day after you receive the goods to tell us that you wish to cancel. Where an order arrives in separate deliveries, the period usually begins after the final item is received. You then normally have a further 14 days to return the goods.

Certain exclusions apply, including made-to-order or personalised products and goods that become inseparably mixed with other items. Nothing on this page limits your statutory rights.

How to request a return

Email info@belperdesigns.co.uk or call 07415 242 990. Include your order number, the products involved, the reason for the return and photographs where relevant.

Wait for return authorisation and the correct return address before sending anything. Products sent to an unauthorised address may be refused or may incur additional transport costs.

Return and collection charges

Unless an item is faulty, damaged or incorrectly supplied, you are responsible for the direct cost of returning it. Collection and transport charges vary according to the size and weight of the products and the collection location.

Items valued below £70 may be subject to a transport charge. If the original delivery carried a location surcharge, a similar surcharge may apply to collection. An exchange may also require payment of a new delivery charge.

Returns after 21 days

We may consider a return requested more than 21 days after delivery, but acceptance is discretionary. An authorised late return is normally subject to a 30% restocking charge. Unwanted products are not accepted after 60 days.

These discretionary limits and charges do not apply where doing so would affect your legal rights concerning faulty, damaged or misdescribed goods.

Products we cannot accept back

Unless required by law, we cannot accept products that have been installed, altered, used, incompletely returned or damaged after delivery. Special-order or bespoke products—including items identified by a supplier code beginning “ZZ-”—cannot normally be returned simply because you have changed your mind.

Please check measurements, handing, colour, finish and compatibility before installation. If you are unsure, contact us before ordering or fitting the product.

Damaged, faulty or incorrect goods

Inspect every item promptly and report visible damage, missing parts or incorrect products within 48 hours of delivery wherever possible. Send clear photographs of the product, packaging and delivery label. Photographs must be taken before installation.

Do not install or dispose of a product while a claim is being assessed. Once the issue is confirmed, we will arrange an appropriate replacement, repair, collection or refund without charging you the return cost. Reporting within 48 hours helps us make a carrier claim, but it does not remove your statutory rights.

Refunds

Approved refunds are made to the original payment method. We aim to process a refund within 14 days after receiving the returned goods or, where the law allows, satisfactory evidence that they have been sent back.

For a valid consumer cancellation, any refund of the original delivery charge is limited to the least expensive standard delivery method offered. We may reduce a refund where handling beyond what would reasonably be permitted in a shop has reduced the product’s value.

Delivery, handled with care. Returns, made clear.