Privacy policy.

1. Who we are

Belper Home Improvements provides bathroom installation, renovation and home-improvement services in Belper, Derbyshire and the surrounding areas.

For data protection purposes, Belper Home Improvements is the organisation responsible for deciding how your personal information is used.

2. Information we collect

Depending on how you contact us or use our services, we may collect:

• Your name
• Your home or property address
• Your email address
• Your telephone number
• Details about your bathroom or home-improvement project
• Room measurements and property details
• Photographs, videos and other files you upload
• Details of products or services you are interested in
• Messages and correspondence between you and us
• Appointment, quotation, invoice and payment information
• Records of work completed at your property
• Website usage information, including your IP address, browser type and device information
• Marketing preferences, where you have chosen to provide them

Please avoid including people, personal documents or confidential information in photographs unless it is necessary for us to assess your project.

Photographs containing identifiable people may themselves constitute personal information.

3. How we collect your information

We may collect your information when you:

• Complete an enquiry or quotation form on our website
• Upload photographs or videos
• Contact us by telephone, email, text message or social media
• Request a quotation or arrange an appointment
• Enter into a contract with us
• Purchase goods or services from us
• Visit or interact with our website
• Provide information to us in person

We may also receive information through third-party services used to operate our business, such as Wix, email providers, payment processors and advertising platforms.

4. Why we use your information

We use personal information to:

• Respond to enquiries
• Review photographs and project information
• Prepare estimates and quotations
• Contact you about your enquiry
• Arrange surveys and appointments
• Supply products and carry out agreed work
• Manage contracts, deposits, invoices and payments
• Provide customer service and deal with complaints
• Maintain business, accounting and tax records
• Protect our business and prevent fraud
• Improve our website and services
• Send marketing communications where legally permitted
• Comply with legal and regulatory requirements

A privacy notice should explain why information is processed, how long it is retained and who it may be shared with.

5. Our lawful bases for using your information

Under UK data protection law, we must have a lawful reason for using personal information.

We generally rely on the following lawful bases:

Steps before entering into a contract

We use your information to respond to your request, assess your project, prepare a quotation and take other steps you ask us to take before entering into a contract.

Contract

We use your information where necessary to provide agreed goods or services and fulfil our contractual obligations.

Legal obligation

We may retain or use information to meet legal requirements, including tax, accounting, consumer protection and regulatory obligations.

Legitimate interests

We may use information where it is reasonably necessary to operate and protect our business, provide customer service, keep appropriate records, recover money owed and improve our services.

When relying on legitimate interests, we consider whether our interests are outweighed by your privacy rights. The ICO advises businesses to identify and document their legitimate interests and ensure that their use of information is necessary and proportionate.

Consent

We may rely on your consent for optional marketing communications or certain non-essential cookies.

You may withdraw consent at any time.

6. Uploaded photographs and videos

Photographs and videos uploaded through our quotation form are used to:

• Understand the existing room layout
• Assess the likely scope of work
• Identify visible fixtures, surfaces and access issues
• Prepare a more informed estimate or quotation
• Discuss possible designs and installation options

Uploaded images do not replace an on-site survey. Estimates based on photographs and measurements may need to be amended following an inspection of the property.

We will not normally use customer photographs for advertising, social media, case studies or promotional material without obtaining separate permission.

Please remove or conceal:

• Personal paperwork
• Family photographs
• Financial information
• Vehicle registration details
• Security codes
• Alarm information
• Images of children or other people

where these are not relevant to the quotation.

7. Who we share information with

We do not sell personal information.

We may share information where necessary with:

• Employees and authorised contractors
• Subcontractors working on your project
• Electricians, plumbers, tilers, builders and other trades
• Product suppliers and delivery companies
• Website and form providers, including Wix
• Email, cloud-storage and communication providers
• Accountants, bookkeepers and professional advisers
• Payment processors and banking providers
• Insurers
• Regulators, government departments, courts or law-enforcement bodies where legally required

We only share information that is reasonably necessary for the relevant purpose.

Before sharing personal information, a business must identify an applicable lawful basis for that sharing.

8. Wix and other service providers

Our website is hosted and operated using Wix.

Information submitted through our website may be processed or stored by Wix and its service providers on our behalf. Their systems may process technical data such as IP addresses, browser details and form-submission information.

Some service providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate data-protection safeguards are in place.

9. How long we keep your information

We only retain personal information for as long as reasonably necessary.

Our usual retention periods are:

• Unsuccessful enquiries and quotations: up to 24 months after the last contact
• Customer contracts and project records: up to 7 years after completion
• Invoices, payments and accounting records: normally 6 years after the end of the relevant financial year
• Customer photographs and uploaded files: normally up to 24 months, unless needed for an ongoing contract, dispute, warranty or legal claim
• Marketing records: until you unsubscribe or withdraw permission
• Complaints and disputes: for as long as reasonably required to resolve and document the matter

We may retain information for longer where required by law or where it is needed in connection with legal proceedings, insurance claims, warranties or unresolved disputes.

The ICO states that businesses should keep information only for as long as it is needed and securely destroy it when it is no longer required.

10. Marketing communications

We may contact you about your existing enquiry, quotation, appointment or project without asking for separate marketing consent.

We will only send unrelated promotional emails or text messages where this is permitted by law.

Where consent is required, marketing choices will be optional and separate from submitting an enquiry.

You can stop receiving marketing communications at any time by:

• Using the unsubscribe option in an email
• Replying STOP to an applicable text message
• Contacting us using the details in this policy

Withdrawing marketing permission will not prevent us from contacting you about an active quotation, contract, appointment, payment or customer-service matter.

Direct marketing involving personal information must comply with UK GDPR and the Privacy and Electronic Communications Regulations.

11. Cookies

Our website may use cookies and similar technologies to:

• Make the website work correctly
• Remember preferences
• Understand how visitors use the website
• Measure website and advertising performance
• Support embedded tools and forms

Essential cookies may be used without consent where they are necessary for the website to function.

Non-essential analytics, advertising or tracking cookies should only be activated where the required permission has been obtained.

Further details should be provided through our cookie banner or cookie policy.

Cookie consent information should be clear and easy to find rather than being hidden solely within a privacy policy.

12. Keeping your information secure

We take reasonable organisational and technical measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Improper disclosure
• Alteration
• Destruction
• Misuse

Access is limited to people who reasonably need the information for business purposes.

However, no website, email service or internet transmission can be guaranteed to be completely secure.

13. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how your information is used
• Object to certain uses of your information
• Ask for certain information in a portable format
• Withdraw consent where consent is the lawful basis
• Complain about how your information has been handled

Some rights are subject to legal restrictions and may not apply in every situation.

To exercise your rights, contact us using the details at the end of this policy. We may need to confirm your identity before completing your request.

Privacy notices must explain individuals’ information rights, including the right to withdraw consent where consent is being relied upon.

14. Complaints

Please contact us first if you have any concerns about how we use your personal information.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Details of how to contact the ICO are available on its official website.

15. Third-party links

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices or content of those websites. You should review their privacy policies before providing personal information.

16. Changes to this privacy policy

We may update this privacy policy when our services, website, suppliers or legal obligations change.

The latest version will be published on this page with the date it was last updated.

17. Contact us

For questions about this privacy policy or the personal information we hold about you, contact: